Sync issues, not all registry entries sync ?

Kary

I've been using the desktop and mobile app for over a month now. The data transfer simply is not reliable. I've had entries in the mobile app not appear in the desktop. And also the desktop entries not appear in the mobile app. I don't get any formal ERROR message, I just have these random syncing registry issues. I will try resetting the cloud file to see what happens. Ill probably also try deleting the cloud file and starting over. However, even if this works for a while, this simply is not reliable enough to be using for personnel finance. Or any finance for that matter. Am I missing something here? Does anyone have success using the mobile app ? Very frustrated.....

Quicken Sarah

Hello Kary,

Thank you for taking the time to share the details of your experience with the Community, although I apologize for any inconvenience or frustration experienced.

There are various reasons why a sync would not or could not complete that range from heavy server traffic, to slow internet connection or errors in the transmission and data.

I'm glad to hear that this issue self-resolved itself which can point to high server traffic or time-out issues during the connection, although if the issue is not currently occurring it's difficult to pinpoint the exact root cause.

If issues do occur again, I would recommend reviewing the information and steps available at https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app.  If the information and steps do not resolve the issues, I would recommend contacting Quicken Support for assistance with advanced troubleshooting and/or escalation of the issue, if appropriate.

I hope this information is helpful and please let us know if there are further questions/concerns.

Thank you,

Sarah

Kary

OK, here I am 9 hours later, I get on line to work my issues previously stated, I perform a sync and guess what, it all works? whats up with that? Did quicken see my post and react ? Doubt it. My guess at this point is that the quicken cloud servers cant handle the traffic, If your monitoring my posts quicken, please respond. 

Quicken Sarah

Hello Kary,

Thank you for taking the time to share the details of your experience with the Community, although I apologize for any inconvenience or frustration experienced.

There are various reasons why a sync would not or could not complete that range from heavy server traffic, to slow internet connection or errors in the transmission and data.

I'm glad to hear that this issue self-resolved itself which can point to high server traffic or time-out issues during the connection, although if the issue is not currently occurring it's difficult to pinpoint the exact root cause.

If issues do occur again, I would recommend reviewing the information and steps available at https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app.  If the information and steps do not resolve the issues, I would recommend contacting Quicken Support for assistance with advanced troubleshooting and/or escalation of the issue, if appropriate.

I hope this information is helpful and please let us know if there are further questions/concerns.

Thank you,

Sarah