Quicken will not allow me to sign on.

Question

I have been trying to update my portfolio. Usually, I just click "Update" and it update the daily quotes. Now Quicken wants me to log on to Quicken first. When I try, it will not accept my ID or Password, perhaps both.  When I click off the log on window, it tells me that "Quicken's online service is unavailable at this time. Please try again later. We apologize for the inconvenience".  This has been going on since about April 5.  I thought that perhaps I was using the wrong password. When I click the "forgot password", I still get no results. Can someone tell me how to solve this problem? I am using Quicken 2017 Premier, Version R19.1

Quicken_Tyka · Accepted Answer

Hello John,

I am unable to find a Quicken ID associated with the email used to create your Community profile.

Since the Community is mainly a user to user forum and it's unsafe to post your email directly, I would contact support directly for assistance with your password issues.

Support can be reached at 






https://www.quicken.com/support#contact-support.

-Quicken Tyka