Brokerage Account - All funds transactions can not be downloaded

Laurel Burkhardt

I have a brokerage investment account set up for a multi-fund mutual fund account I hold with Oppenheimer.  I am not able to download all transactions for all funds into this single account and can't only do one fund.  How do I resolve this?

Quicken Sarah

Hello @Laurel Burkhardt

Thank you for taking the time to report this issue to the Community, although I'm sorry to hear that issues persist.

If you haven't already, please contact Quicken Support for assistance with further troubleshooting the funds that aren't downloading. 

Support should ask to review your log files to determine if transactions for the funds that aren't updating are actually being transmitted by the Financial Institution, and maybe just not entering into Quicken.

Or, if the data for those funds is not being transmitted by the Financial Institution at all. 

Once the root cause of the missing data is determined, we'll be able to know the correct next steps to take to resolve this matter fully.

Please let us know how it goes with Support, thank you.

Sarah 

NotACPA

It's POSSIBLE, that Oppenheimer only supports the "Single Mutual Fund" (SMF) type of accounts ... and not brokerage-type accounts where you can hold multiple securities in the same Q account.

SO, try this:

1. Backup up your Q data file (just in case)
2. Create a second fund account in Q, but specify that it's an SMF type account and identify it as a fund other than the one that's successfully downloading.  Make sure that it's also connected to Oppenheimer.
3. Try another download, and see what happens.

Laurel Burkhardt

Thanks NotACPA for tip-  I gave that a try and unfortunately no go  Any other thoughts?

Quicken Sarah

Hello @Laurel Burkhardt

Thank you for taking the time to report this issue to the Community, although I'm sorry to hear that issues persist.

If you haven't already, please contact Quicken Support for assistance with further troubleshooting the funds that aren't downloading. 

Support should ask to review your log files to determine if transactions for the funds that aren't updating are actually being transmitted by the Financial Institution, and maybe just not entering into Quicken.

Or, if the data for those funds is not being transmitted by the Financial Institution at all. 

Once the root cause of the missing data is determined, we'll be able to know the correct next steps to take to resolve this matter fully.

Please let us know how it goes with Support, thank you.

Sarah