Problem entering a financial transaction.

Loren

In January 2019 Dell Technologies (DVMT) was exchanged for a new issue of Dell stock (DELL).  Quicken will not recognize the transaction when I try to enter the information.  I successfully created a new security (DELL), but when I try to enter the transaction, it will not accept it.  The transaction tries to default to the old company (DVMT).  Can anyone offer a solution?

q_lurker

When you try to create a new security in Quicken and that new security has the same name or ticker as an existing security, Quicken stops the creation process with no warning to the user.  

So if you have an existing security in your database with the ticker DELL (most likely issue), you need to 
a) Delete that security, or
b) Re-ticker that security (DELL-old, maybe), or
c) take some similar action to create uniqueness.

When checking the security list for other DELLs, be sure to be showing hidden securities.  You can sort on the ticker symbol to make the check easier.  

q_lurker

How about using this discussion -- https://community.quicken.com/discussion/comment/19935763
Add to it with specifics of your case which are lacking; like what "transaction" are you trying to enter and what Quicken you are using.

Loren

q_lurker, thanks for your response.  
I clicked on your link.  That discussion concerned stock ratios, DVMT to DELL right after the merger in January.  My issue is completely different.  It does not matter if I try to input a merger or a direct buy of DELL, the system will not accept a transaction with DELL  shares.  It will accept a transaction, but then report them as DVMT shares (not DELL) shares.  As I mentioned, I set up DELL as a new security, but the system will not report transactions in those shares. 

I am running Quicken Premier 2017 on a MacBook Pro with VM Ware Fusion 5 software which facilitates running Windows on a Mac.

Loren

q_lurker, on second look, I believe the real issue here is that the system will not add DELL to the security list.  When I try to add it, the system looks up the stock in the normal way, but it will not add DELL to the security list.  

I have been using Quicken to follow stocks for about 20 years, so I have plenty of experience adding securities to the list.  

This is running on Windows 7 (Quicken Premier 2017)

Sorry for the confusion earlier. 

q_lurker

When you try to create a new security in Quicken and that new security has the same name or ticker as an existing security, Quicken stops the creation process with no warning to the user.  

So if you have an existing security in your database with the ticker DELL (most likely issue), you need to 
a) Delete that security, or
b) Re-ticker that security (DELL-old, maybe), or
c) take some similar action to create uniqueness.

When checking the security list for other DELLs, be sure to be showing hidden securities.  You can sort on the ticker symbol to make the check easier.  

Loren

q_lurker, thanks so much....you identified the issue.  I created a new security manually (no down load from Quicken) and called it New Dell with ticker DELL, and the system accepted the security and the transaction.  I appreciate your help. 

Loren

q_lurker, could you check out my other post and see if you have a solution to this issue with returns reported on my portfolio report?  Link to the post here:https://community.quicken.com/discussion/7739081/portfolio-view-errors-stock-returns-off-or-missing#latest

q_lurker

Loren said:

q_lurker, could you check out my other post and see if you have a solution to this issue with returns reported on my portfolio report?  Link to the post here:https://community.quicken.com/discussion/7739081/portfolio-view-errors-stock-returns-off-or-missing#latest

Sorry.  I've got nothing to add there.  Seeing the same basic issue with almost all stocks and some MFs.  I've been keeping an eye on it and may try to add something later if I can.  

Loren

Thanks for the response.  I had no idea this issue may be universal?