I am trying to sync my American Signature Furniture Plus card from www.mysynchrony.com not working

Dpowell1978

I am trying to sync my American Signature Furniture Plus card from www.mysynchrony.com and it is not connecting

Quicken_Tyka

Hello Dpowell1978,

There is also no mysynchony.com under add Credit Card account option.  For future reference, the bank list is the same for all accounts types save for brokerage.



If the option that you are looking for isn't listed in the bank list then it appears that option isn't supported and you would need to contact the FI directly as they determine what they support in Quicken.

Quicken_Tyka

Hello Dpowell1978,

Can you provide more details on how it isn't working?  Are you getting an error code?

Has this account previously downloaded into Quicken or is it being added brand new?

What option are you selecting in the bank list to download?

Please let us know so we can assist you further!

Dpowell1978

I am updating my credit card information in the system. When I try to sync for information from my American Signature Furniture credit card which is a linked to www.mysynchrony.com I keep getting a incorrect username and password. 

Quicken_Tyka

Thank you for the response.

I apologize if the questions above were unclear.

As shown below, mysynchrony.com is not an option in the bank list. 



We will need more information to be able to get you an answer.

Dpowell1978

It is actually under the credit card tab. They have other banks similar to similar connected to Lowes and other cards, but none connected to Signature Furniture. Is there a process for adding this to the system?

Quicken_Tyka

Hello Dpowell1978,

There is also no mysynchony.com under add Credit Card account option.  For future reference, the bank list is the same for all accounts types save for brokerage.



If the option that you are looking for isn't listed in the bank list then it appears that option isn't supported and you would need to contact the FI directly as they determine what they support in Quicken.