nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Trouble downloading investment price data

learype

As of Friday April 26, I am having trouble downloading some investment prices (/quotes) into my Quicken database via the One Step Update (the update completes, but the investment price history data is unchanged). As of April 26 -
   - I can still download price data of ETFs that I own ( & have entries in Quicken for)
   - I can not download price data of mutual funds that I own ( & have entries in Quicken for)
   - I can not download price data of ETFs that I do not own but am watching (i.e., have zero shares in the database)
   - I can not download price data of mutual funds that I do not own but am watching (i.e., have zero shares in the database)

I am doing the same kind of update that I have done successfully for years.

I am interested if anyone else is having similar difficulties downloading investment data. I am using Quicken Premier 2016, version 19.5, Build 25.1.19.5 (yes, my subscription is set to expire on Tuesday April 30). I have assumed that I would be able to download data until the end of my current subscription.

Find more posts tagged with

Accepted answers

Quicken Sarah

Hello All,

Thank you for taking the time to report this issue to the Community, although I apologize for any inconvenience or frustration experienced.

Our service provider provider did experience a short outage on Saturday, 4/27/19, that prevented quotes/prices from updating. However, they quickly recovered and all investment data should now be updating correctly.

If you are still unable to update investment data, please contact Quicken Support for additional assistance and troubleshooting.

Thank you,

Sarah

All comments

Doug2

I have same problem even though my subscription is not expiring soon.

GeoffG

Have you tried performing a Quotes update? I run this multiple times/day for updates. This may work if you are having an issue with OSU.

Steven Kisor

Same (or similar) problem here, using Quicken for Mac. (I now realize this shows as a Windows forum, but I see no other comments in the Mac forums)

My last portfolio price update was Apr 16. Since then no price updates have been received. Quicken appears to connect to the internet, because if I check for updates, it goes out to find I am on the latest build.
When attempting to add a new mutual fund, Quicken cannot access investing.quicken.com and I get the ever-hated beachball of death. I can only force close the program at that point.

Version 5.11.0 (Build 511.25626.100)
macOS 10.14.4
Membership valid until Jan 14, 2020 (262 days from today)

learype

Geoff - I have also tried to Download Quotes for an individual ETF, and that doesn't work for me either (no price data, and 'Data as of' date is not updated)

jkmont1

I am having the same issue. I have 6 different quicken files and the price update worked on 3 of the accounts today, but not the other 3. The last time I updated prices was the end of March. I am running Quicken 2016. I thought maybe they stopped the updated a little early - it was not supposed to work anymore as of 4/30. So I downloaded the subscription version thinking it would work. It still is not downloading prices and I am not able to add any new stocks since it tries to go to the internet and download information. It appears to be updating...the arrow spins, but nothing downloads. I looked at a previous post in March that said it was an internet setting issue with TLS 1.0. All of my TLS boxes are checked. I am running windows 10 Home.

learype

jkmont - Is there anything different about the contents of the 3 files that updated versus the 3 files that did not?

jedavis

when I hit the update tab and select quotes...it does not seem to be connecting?

GeoffG

You've double checked the Security List for checked Download Quotes is set, right?

GeoffG

I just ran a quote update and ran as usual. Of course the market is closed today, but it still should connect and update.

[Edit] I've noticed three posts with similar quote update issues, so there could be a server issue impacting some users. Try again in a few hours.

Michael Schmitt

The Quicken Quotes retrieval is failing with net status 31. It was working a week ago.

I have a subscription to Quicken for Mac 2019 Premier, although I'm using an older version since Q2019's investment support is still only partially working.

GeoffG

I've noticed three posts with similar quote update issues, so there could be a server issue impacting some users. Try again in a few hours.

learype

Geoff - Yes, the checkbox in the 'Download Quotes' column is checked for all of the ETFs and mutual funds in my database.

GeoffG

There are numerous postings today about quote update issues. I've been successful, but many seem impacted. I would say this is a server issue at this point. Try again in a few hours or so.

Michael Schmitt

... and it's back.

learype

Downloading quotes is still not working yet for me, I will try again later this week.

Quicken Sarah