Capital One banking error when downloading

All of a sudden I cannot import my bank download into my quicken file.  I am getting a C-885 error code. Is Capital One no longer supported in Quicken for Mac?

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  • jacobsjacobs SuperUser ✭✭✭✭
    Yes, Capital One is definitely supported. That doesn't mean that things don't go wrong. Sometimes financial institutions have internal issues and simply block external access temporarily. Sometimes they make changes that affect Quicken without notifying Quicken in advance.

    How long have you been experiencing the problem? The first troubleshooting tip is generally to wait a day or two and try again... sort of like restarting a computer when something isn't working, or taking two aspirin and calling the doctor in the morning! ;) Very often, these problems get resolved and go back to working normally if you can just wait a day or two.

    If there's a widespread outage confirmed, Quicken generally posts an announcement you could see at the top of the home page -- but it sometimes takes a number of hours or until the next day before Quicken gets a handle on what the problem is.

    If you want to try for a faster resolution, you could contact Quicken Support. But they might have you jump through a lot of hoops which may or may not be necessary if something on the back-end is temporarily not working.
    QMac 2007 & QMac Subscription • Quicken user since 1993
  • malindsaymalindsay Member
    Thanks. I’ll wait a few days. It just started happening yesterday. 
  • DavidDavid Member
    Not an isolated incident.
    "Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued [CC-885]."

    Capital One support has been a problem for 1+ year, and it's getting worse and worse.

  • fbrnfbrn Member
    Error message that the financial institution is currently not available for Quicken keeps coming up when trying to import downloaded CapitalOne account info.  CapitalOne says no issue and contract up to date.   

    ?Any light on this problem or a work-around available?
  • I'm having the same problem. A call to Capital One and I'm told they no longer will support the download to Quicken. Which will make me switch banks. Don't know about the correctness of that answer as the support person I was talking to was polling others in her office to get some info about the Quicken situation. 
  • fbrnfbrn Member
    That’s interesting because MY CapitalOne rep said they were all OK and set up for Quicken.   I asked if there might be an issue for MAC users but he did not know.  I am going to put the issue to Quicken as well.  
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