Missing Downloaded Transactions

Chris18

Downloading transactions for my Chevron account, I noticed that two transactions were missing.  I put them in manually but Quicken does not seem to recognize them.  The transaction remain brown and have not turned blue.  Also, I noticed that the opening balance adjustment amount has changed.

How do I correct this?  

UKR

AFAIK ... When you add an account to Quicken Mac by means of connecting and downloading transactions into the account register, the Opening Balance transaction uses a calculated amount based on all the downloaded information. Since this may not be correct, Quicken creates this transaction as a Placeholder transaction, marked in grey. Every time you add transactions to the register, the amount is recalculated.
To fix this, replace the placeholder O.B. transaction with a manually entered one that has the correct amount for the opening Date, based on what's shown on the bank statement for that date. The amount will no longer be recalculated.

Quicken Harold

Hello Chris. Appreciate your question.

We need more information on this: When you enter a transaction, it should reflect in your current balance..

Can you share a screen shot of this issue? You can mark out any confidential information before sending it to us.

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Thank you in advance.

Respectfully,
~ Quicken Harold.

UKR

AFAIK ... When you add an account to Quicken Mac by means of connecting and downloading transactions into the account register, the Opening Balance transaction uses a calculated amount based on all the downloaded information. Since this may not be correct, Quicken creates this transaction as a Placeholder transaction, marked in grey. Every time you add transactions to the register, the amount is recalculated.
To fix this, replace the placeholder O.B. transaction with a manually entered one that has the correct amount for the opening Date, based on what's shown on the bank statement for that date. The amount will no longer be recalculated.