No Categories on online or the mobile app

ceephaz

In the past 2 days, I have had difficulties downloading transactions from the mobile app to Quicken for Windows. While this problem is now resolved, Quicken online and Quicken mobile show no categories. This prevents me from using either the quicken on the web or the mobile app.

Is there something I can do to resolve this issue?

Quicken Sarah

Hello @ceephaz

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you are still not able to view the categories in the Mobile App, I would recommend resetting the cloud data by going to the Edit menu > Preferences > Quicken ID, Sync & Alerts option in the Quicken desktop software.

In the Quicken ID Sync & Alert section, click on the "Reset my cloud data" link, once finished, be sure to log out of both the Mobile and Web Apps and then sign back in.

Are the categories still missing?  Please let us know, thank you.

Sarah

Quicken Sarah

Hello @ceephaz

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you are still not able to view the categories in the Mobile App, I would recommend resetting the cloud data by going to the Edit menu > Preferences > Quicken ID, Sync & Alerts option in the Quicken desktop software.

In the Quicken ID Sync & Alert section, click on the "Reset my cloud data" link, once finished, be sure to log out of both the Mobile and Web Apps and then sign back in.

Are the categories still missing?  Please let us know, thank you.

Sarah

ceephaz

Thanks for the reply! I have reset the data and all appears to be working now.

I am a little concerned because I tried resetting the data to resolve this a couple of weeks ago and it worked for about a week and then the categories went missing on the online version.

Is there a place to report this as a bug?

Quicken_Tyka

Hello Ceephaz,

To report an issue with the mobile app, please open the mobile app.

Go to the Menu in the top left.


Then select Feedback from the list.



Hope this helps!

-Quicken Tyka