Removing strange characters

bertmiami

Does any know how to remove these characters in my All Payees list in my mobile app.
Does any one know why they are there.
I have inserted a screen shot.

Quicken Sarah

Hello @bertmiami

Thank you for the additional information, although I apologize that you have not yet received a follow-up response.

If you haven't already, please review the steps and information available at https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web and https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app and let us know if these steps help to resolve the sync issues.

Thank you,

Sarah

Quicken Harold

Hello bertmiami. Appreciate your question.

It could have been an issue when the data was last synched with Quicken. Do you have any special characters in your Payees list in Quicken?  Which version of Quicken are you using? Is it for Windows or Mac?

Please let us know so that we can best help you further.

Respectfully,
~ Quicken Harold.

bertmiami

Thank you Mr. Quicken Harold,

I am using Quicken Premium for Windows.
I checked my Payees List but there are no funny characters anywhere.
I had some difficulties syncing the file to the cloud and I phone.
Error msg was: The Account "AA Mastercard" was not synced. No permission to access entity.

The community suggested I deleted my cloud file by creating a new file and then create my old file again.
It worked perfectly for 1 day and then I go the same error message again: The Account "AA Mastercard" was not synced. No permission to access entity.

Any help or suggestions would be appreciated.

Best regards
Bert

Quicken Sarah

Hello @bertmiami

Thank you for the additional information, although I apologize that you have not yet received a follow-up response.

If you haven't already, please review the steps and information available at https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web and https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app and let us know if these steps help to resolve the sync issues.

Thank you,

Sarah