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Quicken Classic for Windows
Paying Bills, Online Billers & Reminders (Windows)
CapitalOne says account is locked when trying to setup Online Biller
bgauvey
I have two CapitalOne credit card accounts under one login. When I attempt to link them to a reminder, I get an error that says the account is locked. I can log in to the website so I know it's not locked. When I go to Manage Online Billers it only has one entry and no account number. This worked a few releases ago but quit after an update. I assumed it would get resolved later so I just unlinked the reminders and went on.
Quicken: Quicken Deluxe 2019 R19.55 (US Version)
Build: 27.1.19.55
Membership: Membership is valid
Source: Installed from download
OS: Windows 10 Version 1903
OS Build: 18362.175
Network: Cable
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Bill Payments
Online Bills
Accepted answers
Quicken Sarah
Hello All,
Thank you for taking the time to report the details of this issue to the Community, although I apologize for any frustration or inconvenience experienced.
We are working with our third-party Online Biller providers and Capital One to restore connections as quickly as possible.
For more information on this known issue, please see
https://community.quicken.com/discussion/7855126/new-6-12-19-users-unable-to-add-capital-one-ebills-online-billers
.
If you would like to be automatically notified once this has been resolved, be sure to "bookmark" the post by clicking the Yellow Star in the upper right corner of the Alert.
Thank you,
Sarah
All comments
MarkKasper83
I am having this exact same problem. If you hover over the "Try Again" button under the CapitalOne logo you get a message that says they are working on an update to address this issue but that you need to go to your online CapitalOne account to view, manage and pay your bills. Any idea on when this update will be ready??
Quicken Sarah
Hello All,
Thank you for taking the time to report the details of this issue to the Community, although I apologize for any frustration or inconvenience experienced.
We are working with our third-party Online Biller providers and Capital One to restore connections as quickly as possible.
For more information on this known issue, please see
https://community.quicken.com/discussion/7855126/new-6-12-19-users-unable-to-add-capital-one-ebills-online-billers
.
If you would like to be automatically notified once this has been resolved, be sure to "bookmark" the post by clicking the Yellow Star in the upper right corner of the Alert.
Thank you,
Sarah
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