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One Step Update generates Cloud Sync errors on bank account

List displays of transactions that did not sync with option to 'ignore' or 'update' I have reviewed the troubleshooting article and performed the recommended steps. Errors still appear.

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Answers

  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    Hello Camile. Appreciate your question.

    Which version of Quicken are you using: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    Please let us know so that we can assist you further.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • Camile HickmanCamile Hickman Member ✭✭
    Release 19.55 the latest release
  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    Thank you Camile for that information. We do appreciate it..

    Have you tried resetting the cloud data in Windows and see if you are able to get the latest information from Quicken on the Web: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    Please give this a try and let us know the results.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • Camile HickmanCamile Hickman Member ✭✭
    This problem occurs on my desktop application - not on the mobile app. I rarely use the mobile app on my android phone. I just accessed sync from the desktop mobile & web tab. Performed the sync which generated the same list of errors. This occurs on just 2 of my bank accounts. the other bank and credit accounts sync up perfectly. I have disabled one step on the affected bank accounts, shut down Quicken and reopened. Enabled one step update on the bank account with same error results.
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