One Step Update generates Cloud Sync errors on bank account

Camile Hickman

List displays of transactions that did not sync with option to 'ignore' or 'update' I have reviewed the troubleshooting article and performed the recommended steps. Errors still appear.

Quicken_Natalie

Hello Camille Hickman,

Thank you for providing more details about the error you are receiving.

Do you use the mobile app or the web companion? If not, consider disabling "Sync to Quicken Cloud" from One Step Update. That should stop the error from recurring. However, that would not necessarily solve the problem if you decide to use Cloud Sync in the future.

You may find https://www.quicken.com/support/what-quicken-cloud helpful as well. If the issue continues to persist, I suggest contacting support for further troubleshooting. Contact info can be found here: https://www.quicken.com/support#osx.

Let us know!

-Quicken Natalie

Quicken Harold

Hello Camile. Appreciate your question.

Which version of Quicken are you using: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Please let us know so that we can assist you further.

Respectfully,
~ Quicken Harold.

Camile Hickman

Release 19.55 the latest release

Quicken Harold

Thank you Camile for that information. We do appreciate it..

Have you tried resetting the cloud data in Windows and see if you are able to get the latest information from Quicken on the Web: https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

Please give this a try and let us know the results.

Respectfully,
~ Quicken Harold.

Camile Hickman

This problem occurs on my desktop application - not on the mobile app. I rarely use the mobile app on my android phone. I just accessed sync from the desktop mobile & web tab. Performed the sync which generated the same list of errors. This occurs on just 2 of my bank accounts. the other bank and credit accounts sync up perfectly. I have disabled one step on the affected bank accounts, shut down Quicken and reopened. Enabled one step update on the bank account with same error results.

Quicken_Natalie

Hello Camille Hickman,

Thank you for providing more details about the error you are receiving.

Do you use the mobile app or the web companion? If not, consider disabling "Sync to Quicken Cloud" from One Step Update. That should stop the error from recurring. However, that would not necessarily solve the problem if you decide to use Cloud Sync in the future.

You may find https://www.quicken.com/support/what-quicken-cloud helpful as well. If the issue continues to persist, I suggest contacting support for further troubleshooting. Contact info can be found here: https://www.quicken.com/support#osx.

Let us know!

-Quicken Natalie