BMO is downloading Pending Transactions and reporting incorrect account balance again

karl21

:s BMO is downloading Pending Transactions and reporting incorrect account balance again. This was happening earlier this year. You fixed it. It's happening again now.

Quicken_Tyka

Hello Karl21,

Thank you for providing the connection type, I apologize that this issue is still ongoing.

I would recommend contacting support directly.
https://www.quicken.com/support#contact-support

Support has the necessary tools to collect the log files and determine if an escalation is needed to correct this issue.

Pending transactions can sometimes require an escalation, or can sometimes be an issue with the banking website.

More troubleshooting will need to be done to determine the cause and get a solution.

-Quicken Tyka

karl21

I have
macOS 10.14.5
Quicken Deluxe 2019 - Version 5.11.1 (Build 511.25673.100)
Financial Institution: BMO Harris Bank

Quicken Harold

Hello karl21.. Appreciate your question.

Are you using Quicken Connect or Direct Connect to connect to your bank?

It appears to be an issue with the servers at the bank level when it gets sent to Quicken..

Please let us know which connectivity type so that we can best help you further.

Respectfully,
~ Quicken Harold.

karl21

I wish I could find an explanation for which connectivity type I use.

I think it's Quicken Connect.

karl21

It would be nice if Quicken could tell me which type I use/have configured.

Quicken Harold

Hello karl21. Appreciate your question.

If you choose the account and then go to Accounts > Settings, it will show you the current bank and the connection type in which you are using:



Hope this information is helpful. Please let us know if you have any other questions.

Respectfully,
~ Quicken Harold.

karl21

Quicken Connect

Quicken Sarah

karl21 said:

I wish I could find an explanation for which connectivity type I use.

I think it's Quicken Connect.

Hello @karl21

Thank you for confirming the connection method being used, although I'm sorry to hear that duplicate transactions are downloading from BMO Bank.

If you haven't already, please review the information available here and let us know if this helps to explain the connection methods.

Thank you,

Sarah

karl21

I had replied that I'm using Quicken Connect. Any status on the problem yet?

Quicken_Tyka

Hello Karl21,

Thank you for providing the connection type, I apologize that this issue is still ongoing.

I would recommend contacting support directly.
https://www.quicken.com/support#contact-support

Support has the necessary tools to collect the log files and determine if an escalation is needed to correct this issue.

Pending transactions can sometimes require an escalation, or can sometimes be an issue with the banking website.

More troubleshooting will need to be done to determine the cause and get a solution.

-Quicken Tyka

Rich Burke

Yes this is an ongoing problem, it first surfaced after the BMO upgrade and now has come back after a fix was made. Cannot reconcile accounts to BMO. Can we get acknowledgement that an issue exists and it is being worked on?