Unable to sign in with Quicken ID - when using a VPN

richard13

I have been happily using Quicken Premier for Windows for a very long time without having to sign in with my Quicken ID. Yesterday, for some reason, the prompt suddenly came back. But every time I try to log in it tells me "Oops something went wrong".

I figured that Quicken likely reset my password for some reason so I clicked on the link to reset my password. I entered my ID (email address) and clicked submit. What happened? You guessed it. "Oops something went wrong". How can my request for a password reset fail like that?

I tried to do this at quicken.com and got the same results.

Is anyone else experiencing this?

Thanks!

richard13

Thanks for the suggestions guys. I was able to change my password from another computer but in the end that wasn't my problem. It looks like there was an issue with my VPN or a combination of running Quicken in a VM and the VPN. Turning the VPN off temporarily fixed the issue.

Greg_the_Geek

I would suggest contacting Quicken Support.

http://www.quicken.com/contact-support

thecreator

Hi @richard13 ,

Which browser were you using? Have you tried deleting the Cookies and Cache, which is what Support usually says in the first method of troubleshooting, so you can say, try again to them?

See this post:  https://community.quicken.com/discussion/7803899/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet#latest

You did not include the Quicken Year and Release information.

richard13

Thanks for the suggestions guys. I was able to change my password from another computer but in the end that wasn't my problem. It looks like there was an issue with my VPN or a combination of running Quicken in a VM and the VPN. Turning the VPN off temporarily fixed the issue.

Ps56k2

[EDIT] updated the topic title to include "VPN" - for any other users...