Toyota Financial Services - Unable to update billers
saolmedi83
Quicken Windows Subscription Member ✭✭
Online bills for Toyota Financial Services has been broken for about 6 months. I get to the part where it sends me an authorization code then errors out with "Unable to update Billers". Is anyone aware of this? Has this been reported?
0
Best Answer
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Hi Steve (@saolmedi83)
I'm sorry to hear the error is persisting and appreciate your posting back to let us know.
I've re-escalated the case with our Biller Providers with the additional information, please allow another 72 hrs and then try once more to add the Biller.
Please let me know how it goes, thanks again.
Sarah5
Answers
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Hello @saolmedi83
Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
May I ask, do you receive the authorization code from Toyota Financial Services at all?
If so, are you able to enter the code and then receive the "Unable to Update Billers" error?
Or does the unable to update billers error appear as soon as the request for the code is sent?
Please let us know, thank you.
Sarah0 -
Hello Quicken Sarah,
Yes I can get to the point where they send me the authorization code and once I enter it, I then get the "Unable to update billers" error message.
Thanks,
Steve0 -
Hi Steve (@saolmedi83),
Thank you for confirming the process in which the error appears and that a code is received and entered.
I took the liberty of reviewing your internal account information and confirmed that the request for biller information is timing out, and shows an internal error that the verification code was not entered.
Since you are receiving and entering the code, it confirms that the Biller system is not accepting the information and so I have opened an escalation with our Biller Providers to investigate further and resolve why the server is not recognizing the information.
Please allow up to 72 hrs and then attempt to update the Toyota Financial Services biller and let us know if the error persists.
Thank you again,
Sarah0 -
Hello @QuickenSarah
I tried again this morning to add Toyota to my online biller's but I am still getting the same result after I enter the verification code.
Regards,
Steve0 -
Hi Steve (@saolmedi83)
I'm sorry to hear the error is persisting and appreciate your posting back to let us know.
I've re-escalated the case with our Biller Providers with the additional information, please allow another 72 hrs and then try once more to add the Biller.
Please let me know how it goes, thanks again.
Sarah5
This discussion has been closed.