Edward Jones interest deposits disappearing

Peter Goergen

Using the latest Quicken Premier version on Windows 10, I use OSU to download Edward Jones and other FI transactions. Monthly interest deposits post with no problem initially, but after a few days, the interest amount disappears from the register. The rest of the transaction (date, payee, category, memo, etc.) remains, leaving me with a transaction that has a blank deposit amount. When I try to manually add the deposit amount, nothing happens, it stays blank. The only way to post the correct full transaction is to manually enter a new one.

This only happens with my Edward Jones transactions.

Thoughts?

UKR

If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

Still not working?

Please perform the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems

Peter Goergen

No luck. Same behavior is occurring.

Peter Goergen

After some experimenting, it looks like this disappearance occurs only after I sync to the Quicken Cloud.

Greg_the_Geek

If you're not using Quicken Mobile or Quicken on the Web, disable the Quicken Cloud sync.