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Quicken keeps booting me out!

Marty 28312

I use Quicken for Windows 2019 v20.15. It is on a Win[d]ows 10 based computer. Two issues concern me. 1. If I click My Acccount under help, Quicken shuts down and an er[r]or message appears (I send the [r]eport as requested). 2. Some one on the Community suggested I sign out and sign in as a new user....If I do that, a white screen covers Quicken...If i attempt to start Quicken, the white screen is over my Quicken screen.
I have been assigned case numbers: 2664391 and 2662698.

I know am forced to also run Quicken on a laptop in case my desktop crashes again. I worry that my Quicken will fail and be unresponsive...I have spent the better part of two days with Tech Support.

All these issues began when I moved from V 18.16 to 20.15.

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Accepted answers

Greg_the_Geek

And I'm running Quicken for Windows 2019 v20.15 on the exact same version of Windows as you without any crashing.

You can try going back to R18.16.

https://community.quicken.com/discussion/7854893/can-the-most-recent-update-r19-44-be-undone-back-to-r18-16

All comments

Greg_the_Geek

What Version and OS Build of Windows 10 are you using?

Marty 28312

Windows 10, version 1903..updated 7/31/2019.

Marty 28312

OS Build 18362.267

Marty 28312

I have lost confidence in Quicken. I keep wondering what else will go wrong with the program. I am not sure what action will cause it to fail again.

thecreator

Hi @""Marty 28312" ,

See this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

As long as you don't take shortcuts, it will work.
However, sometimes, I do find it necessary to also delete the Data File as well as all the logs within your Data Folder, which should be located at: Documents\Quicken or Documents\Quicken 2019.

Why? The logs or Data File can cause Quicken to crash or act funny,

Greg_the_Geek

Do you have Controlled Folder Access enabled in Windows Defender?

https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

Marty 28312

I am using McAfee...Windows Defender is not being used.

Marty 28312

Tech support and I did several reinstallations of Quicken...the problem is still there.

Marty 28312

Quicken works without issues on an older laptop using Windows 7.

Greg_the_Geek

Marty 28312

Greg...

I went back to R18.16 and all is working as expected. Thank you so much for the assistance.