UMB Bank (Fidelity) does not download data

jmtenlen

new user-keep getting stuck in a loop of verification questions when trying to get my fidelity accounts downloaded. i ensured i have updated my software. no luck. ready to cancel. there is an alert which says it was resolved with the update, but it isn't working for me.

jacobs

Without seeing the messages you're seeing it's hard to guess at the right solution. I'd suggest you contact Quicken Support by phone (Mon-Fri) and have an agent screen-share your Quicken so they can see what you're seeing and, hopefully, steer you through the set-up. 

jacobs

Without seeing the messages you're seeing it's hard to guess at the right solution. I'd suggest you contact Quicken Support by phone (Mon-Fri) and have an agent screen-share your Quicken so they can see what you're seeing and, hopefully, steer you through the set-up. 

jmtenlen

Thanks @jacobs ... I resolved the issue.

UKR

jmtenlen said:

Thanks @jacobs ... I resolved the issue.

Could I trouble you to let us know what you had to do to resolve the issue?

Other people reading this post and having the same problem would like to know ...

Thank you.