Why are Dividend Entries that are the same type recorded differently?

Question

Why is it when recording a Dividend Transaction sometimes Quicken enters an amount under "cash amount" and sometimes it records a blue highlighted "N/A? I clicked on the "N/A" and it told me this is what's recorded for Placeholder Entries. 
 But I was not entering a Placeholder entry. 
 Both transactions were exactly the same. Quicken entered it one way into my register with a cash amount and the next one without, but with a blue "N/A" instead.

This has been an ongoing problem.

Sherlock · Accepted Answer

You either have placeholders transactions or data file corruption:

https://community.quicken.com/discussion/7267839/quicken-faq-managing-placeholder-entries-in-quicken-for-windows

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows