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Why is Quicken customer support telling me CC-510 error in Qicken 2019 does not exist?

Go302LX

Technical problems on Qicken's end has severed communication with my financial institutions (CC-510 Error) and it is not on my end. I deactivated all my accounts, now I recieve "Sorry, We encountered an error. (It's not your fault.) when trying to Activate One Step Update on any/all of my accounts. It is though my paid annual subscription has been blocked internally by Quicken. After sending error report from within Quicken and an hour and half on the phone with customer support, uploading conn.log and ofx.log, I was told to contact Microsoft, really??? Has anyone in this community found a legitimate fix for this? I can't believe I'm the only individual that is having this problem. After 10 days of this, I feel I'm not getting what I now have to pay for, yearly. Have had no problems with Quicken since 1996, when you could purchase the product off the store shelf.

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Accepted answers

Quicken_Natalie

Hello Go302LX,

I apologize that Support was unable to help you get the error resolved, and also that you were referred to Microsoft for troubleshooting. This is a newer issue that we are seeing emerge and we've determined that it is something that does need to be fixed on Quicken's end. Contacting Microsoft is unnecessary and you should not have been given the directive to do so.

To resolve this error, you will need to contact Quicken Support again. They have the tools and resources available to update your user profile, as Quicken Sarah was able to do for the users in https://community.quicken.com/discussion/7857773/error-code-cc-510.

Contact information for Support can be found here: https://www.quicken.com/support#contact-support.

Please note that Phone Support is unavailable over the weekend, however, Chat Support is available 24 hours a day, 7 days a week. Be sure to share the link to the other thread with them (https://community.quicken.com/discussion/7857773/error-code-cc-510), as it outlines what steps need to be taken from Quicken's end to resolve this issue.

Hope this helps!

-Quicken Natalie

All comments

Greg_the_Geek

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors. Instead, please contact Support.
This also applies if you get error CC-510
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

UKR

Looks to me like the people who you talked to haven't gotten word yet about the procedure to follow in order to resolve your problem. They should have ...
Support needs to do something on a Quicken server to fix it.
Please read this discussion for more details:
https://community.quicken.com/discussion/7857773/error-code-cc-510

Quicken_Natalie

Go302LX

I wanted to Thank You all and especially Quicken Natalie for the proper advice.
Having my account "Reset" fixed CC-510 error.