When will the CC-503 connectivity issue with HSBC Bank USA be fixed?

Herrick Inman

When attempting a One-Step-Update for my accounts at HSBC Bank USA, Quicken has started returning CC-503: "Your login information in Quicken is incorrect."

I was not having any problem doing One-Step-Update for HSBC Bank USA yesterday.
I have not changed my login information in Quicken.
I am able to login to my accounts at HSBC.
My HSBC password stored in Quicken has only 13 characters, which is within Quicken's 16-character limit.

Herrick Inman

If you're getting error code CC-503 when trying to do a One-Step-Update from your accounts at HSBC Bank USA, and you have verified that you can log into the bank's website using the same the login info you told Quicken to use, then you might need to update the bank's "Financial Institution Branding and Profile" stored in Quicken.

Here are the steps to do this:

1) As a precaution, backup your Quicken date file.
2) Go to the "Tools" menu and select "Online Center".
3) From the "Online Center" form, press ctrl-Shift "Contact Info" to bring up the "Refresh Online Transaction Information" form.
4) From that form, select from the "Accounts" list one of your HSBC Bank USA accounts that you want to update.
5) Check "Financial Institution Branding and Profile"
6) Press "Refresh."
7) Then try One-Step-Update to update your HSBC Bank USA accounts.


These steps worked for me.

rdromance

Same problem. Unfortunately it's something that HSBC did. Personal Capital is having the same problem.

BeSkeptical

Same here.

Herrick Inman

Today I Deactivated all my HSBC accounts in Quicken, then did the Setup on just one HSBC account. Setup found all my HSBC accounts on the HSBC server, linked them to the corresponding Quicken accounts, and updated them in Quicken successfully.

rdromance

I tried deactivating my accounts and it would not re-add the accounts

Dazza

Same here.

Dazza

> @Herrick Inman said:
> Today I Deactivated all my HSBC accounts in Quicken, then did the Setup on just one HSBC account. Setup found all my HSBC accounts on the HSBC server, linked them to the corresponding Quicken accounts, and updated them in Quicken successfully.

This did not work for me.

Seth

no longer pulling down transactions using Express Web Connect (no authentication issue, just no transactions being downloaded)

rdromance

Again tried deactivating account and re-doing the setup. quicken keep failing during setup and nothing worked.

Dazza

I’m having the same problem. When will this be fixed?

George@

Having the same issue

Herrick Inman

The error CC-503 started up again today.

Herrick Inman

If you're getting error code CC-503 when trying to do a One-Step-Update from your accounts at HSBC Bank USA, and you have verified that you can log into the bank's website using the same the login info you told Quicken to use, then you might need to update the bank's "Financial Institution Branding and Profile" stored in Quicken.

Here are the steps to do this:

1) As a precaution, backup your Quicken date file.
2) Go to the "Tools" menu and select "Online Center".
3) From the "Online Center" form, press ctrl-Shift "Contact Info" to bring up the "Refresh Online Transaction Information" form.
4) From that form, select from the "Accounts" list one of your HSBC Bank USA accounts that you want to update.
5) Check "Financial Institution Branding and Profile"
6) Press "Refresh."
7) Then try One-Step-Update to update your HSBC Bank USA accounts.


These steps worked for me.

George@

FYI - i tried re-establishing the link today and all is working again