back two display stacks and opening logo and display boxes are tiny and obscure content

Ron ShepherdRon Shepherd Member ✭✭
Using Windows 10 with new Toshiba laptop, with newest updates to [Q]uicken.The opening logo is tiny and that goes to display settings. Once I resolve that main display explodes. Tried every option / record from Quicken site and from community. Should be simple with no hardware or software out of date or incompatible??? What else to try? so as a legacy quicken user since 1983. I remain amazed how they transfer customer solutions to their user base. But so be it. Help me please if anyone knows.
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Answers

  • Ron ShepherdRon Shepherd Member ✭✭
    To be clear, I don’t care about the tiny opening logo but that’s the indicator that other displays like the two back screens for the home and the file/ view etc tab screen is almost fully obscured and boxes come up with parts of them outside the box view or in some cases partially off the whole screen. For example after “reinstalling Amex downloads per instructions that box keeps coming up on each new download start but is so obscured I finally click something to close it but can not get it to stop coming up.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    Please describe what you mean by: main display explodes.

    If you aren't already, I suggest you open Quicken on the display you have set to be primary.  If the task bar icon appears without the application window, hover the cursor over the icon until the preview window appears, then right-click on the preview window and select Restore or Maximize.
    Quicken user since 1997 
    Premier on Windows 7 
  • Ron ShepherdRon Shepherd Member ✭✭
    It appears Quicken stacks three different screens. In the back is the title and file name screen. On top of that screen is the file, edit reports, etc. screen. Then stacked on top is the working screen with the action tool bar and the actual transactions, portfolio screen, etc options with which to actually work. The screen resolution within quicken itself appears to be so different for the back two screens that the two important back screens may be significantly higher in resolution and therefore smaller print? The front screen nearly obscures the stacked back stacked screen that obscures it’s further back screen screen so they can barely be seen and very difficult to access... I tried to clarify this point as it applies to other pop up screens Quicken opens, for example the recent need to reenroll some accounts for transaction downloads. I could not see the bottom choices to click out as the pop up screen was so small as to obscure the details in the box. Even the download screen does not fully appear and many screens open partially outside of screen view and have to be moved to be see action boxes.
    I don’t know how to set up screen resolutions in different display choices within the same app, nor do I think Quicken should require that. I admit I’m befuddled but wonder if this is really a user issue, users should be figuring out on their own?
    Course just want to figure it out.
  • UKRUKR SuperUser ✭✭✭✭✭
    What's the screen resolution set to in your new laptop?
    Is there a 2nd monitor attached with different resolution settings?
    What's the scaling level set to? 100%? Other?

    Font size problems? Display issues? (Windows)

    If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
    Users of older Quicken versions please try the following:

    • Close Quicken !!! (This process won't work while Quicken is running!)
    • Check the Compatibility tab settings in your Quicken Desktop program icon:
    • In the Windows Start Menu right-click the Quicken icon. Select "Open File Location". This brings up a Windows File Explorer window. Right-click the highlighted Quicken shortcut line item.
      or
    • Go to the traditional Windows Desktop and right-click the Quicken program icon.
    • Now click Properties.
    • Select the Compatibility tab.
    • Uncheck all settings.
    • Windows 7, 8.1: Check "Disable display scaling on high DPI settings". 
      Windows 10:  Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application"  (also try the other available options!)
    • Be sure to uncheck the "Run this program in compatibility mode for [older Windows version]" setting.
    • Click the "Change settings for all users" button.
    • Click Apply and exit.
    • Now start Quicken and see if that makes a difference.

    Some additional tuning suggestions:

    • Try this workaround for 4k monitors
      https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors
    • Unless absolutely required, try not to use "View / Use large fonts"
    • Try setting the bank account registers to use a different font style or size: go to Edit / Preferences / Register, click the Fonts button and try different fonts.
    • Try adjusting the bank account registers' row height: go to Edit / Preferences / Register, choose among the available Row Height choices: Compact, Comfortable or Standard
    • If all else fails, try changing Windows Control Panel / Display options for "Make text and other items … smaller or larger" to use a different scaling level.

     

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