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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
First many "Categories" have disappeared from category list. Now I added one back, assigned it to a
jvanderwater
First many "Categories" have disappeared from category list. Now I added one back, assigned it to a transaction, exited the app, then reopened the application. The transaction that I assigned the added category now shows with no category and the added category is not present in the category list. Seems like exiting the application did not save correctly.
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Quicken Sarah
Hello
@jvanderwater
Thank you for that additional information, although I apologize that you have not yet received a follow-up response.
If you haven't already, I would recommend running a Validate & Repair on the data file. This may be done from the File menu > File Operations > Validate & Repair option.
In the window that opens, mark the Validate File box and click OK. Once the validation has completed, a data log will open in the Notepad program - what does that data log say? Any information about corrected categories at all?
When ready, the data log may be closed and then please close and re-open Quicken and attempt to save the new category once more.
Does it now save? Please let us know, thank you.
Sarah
jvanderwater
I didn't know about the "Validate & Repair" option. I did have some help from Greg-the-geek that didn't identify what caused the problem. Finally, I decided to recover from a recent backup and that solved my problem. I am almost caught up with transactions that I entered subsequent to restored backup and basically, I am now a Happy camper again. Thanks for your help
All comments
Greg_the_Geek
Do you have Controlled Folder Access enabled in Windows Defender?
jvanderwater
No, I don't have Controlled Folder Access enabled in Windows Defender. I tried to just add one of the lost categories , closed and restarted Quicken and the category was not added.
Greg_the_Geek
What is the path to the folder that contains your Quicken data file? Are you using OneDrive, Dropbox or Google Backup?
jvanderwater
C:\Users\John\Documents\Quicken, I am using OneDrive
Greg_the_Geek
Is OneDrive setup to backup your Documents folder? If so, that can cause corruption in your Quicken data file.
jvanderwater
My backups are placed into:
C:\Users\John\OneDrive\Documents\Quicken Backups.
jvanderwater
I am sorry, I misunderstood your question. My Documents folder is not backed up into OneDrive. Only 2 or 3 other files are backed up to OneDrive.
Quicken Sarah
Hello
@jvanderwater
Thank you for that additional information, although I apologize that you have not yet received a follow-up response.
If you haven't already, I would recommend running a Validate & Repair on the data file. This may be done from the File menu > File Operations > Validate & Repair option.
In the window that opens, mark the Validate File box and click OK. Once the validation has completed, a data log will open in the Notepad program - what does that data log say? Any information about corrected categories at all?
When ready, the data log may be closed and then please close and re-open Quicken and attempt to save the new category once more.
Does it now save? Please let us know, thank you.
Sarah
jvanderwater
I didn't know about the "Validate & Repair" option. I did have some help from Greg-the-geek that didn't identify what caused the problem. Finally, I decided to recover from a recent backup and that solved my problem. I am almost caught up with transactions that I entered subsequent to restored backup and basically, I am now a Happy camper again. Thanks for your help
Quicken Sarah
Hi
@jvanderwater
I'm glad to hear that you were able to restore from a recent backup and are back up and running again and appreciate your posting back with the updated information
If there is anything else the Community may assist with, please let us know.
Thanks again!
Sarah
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