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Quicken for Mac 5.12.3 hangs at startup on MacOS Mojave 10.14.6

billyost

After Quicken update to 5.12.3 when I start quicken it hangs with a message database update please wait, When I called support they had me drag quicken to the trash and reinstall that did not work. I then used Mac cleanse to uninstall quicken and it starts up and works fine. After quitting startup hangs with same message. Is anyone else seeing this problem?

(edited for readability)

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Accepted answers

jacobs

@billyost Holding down the Shift key when you launch Quicken results in the following dialog box:

Image: https://us.v-cdn.net/6031128/uploads/editor/3s/g56yds5fts3b.png

Pressing Cancel causes it to not open the previous file, so you can create a test file or open an alternate file. Make sure you're holding down Shift when you click to open the aplication.

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John_in_NC

You are the only one I see posting such an issue.

I would hold down the Shift key while launching-this will allow you to prevent opening your current data file. Choose the Cancel option to skip opening your existing file:

Image: https://us.v-cdn.net/6031128/uploads/editor/w1/avbaxqrbzha3.png

If the program opens/you can create a new file/quit without issue, then it sounds like your current data file is kaput. I would restore from a backup if possible.

billyost

Thanks John I tried creating a new database same result. As long as I delete a group of support files quicken works fine. My database does not seem corrupted, all my data is there. I will try deleting the files one at a time to see which it is. BTW holding down the shift key does not seem to bypass opening the current file.

jacobs

@billyost Holding down the Shift key when you launch Quicken results in the following dialog box:

Pressing Cancel causes it to not open the previous file, so you can create a test file or open an alternate file. Make sure you're holding down Shift when you click to open the aplication.