Cannot download transactions from any account via Quicken Connect

dwvaughn

I have 2 accounts that use Direct Connect and they work fine. I have 5 accounts at 3 different sites that connect by Quicken Connect and none of them are working. When deactivate one to try and reconnect I get the following error message: AGGREGATOR_IN_ERROR (QCS_SERVER_ERROR).

I initially thought I was having a problem with one online account, but now it's every account that uses Quicken Connect. Does anyone know if Quicken is working on this? It was working fine until a couple days ago and now Quicken is almost unusable. Hopefully it will be fixed soon.

Quicken Sarah

Hi @dwvaughn

You are welcome although I apologize that no ETA was provided. 

To explain why, when a case is escalated, the timeframe to resolve depends entirely on the scope of work that needs to be done to investigate, locate and correct the error in the internal HTML scripting.

Due to this an escalated case can take anywhere from a few days to a couple of weeks to be resolved, depending on how quickly the error is found and re-written.

I apologize that I don't have a better update on the status of the case, but as soon as an update is received, you will receive an email from the Escalations team that will contain next steps or confirming a resolution.

I hope this information is helpful and please let us know if there are any further questions/concerns the Community can assist with.

Thanks again,

Sarah

Quicken Sarah

Hello @dwvaughn

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

I took the liberty of reviewing our internal support system and see that a case was opened with Quicken Support and has been escalated to our teams to investigate this error further.

At this time the case is still open and on-going, but if there is anything further the Community may assist with, please let us know.

Thank you,

Sarah

dwvaughn

Thank you Sarah. You correct that I have a case open. I was given no ETA on it, so I have no idea if it's days or weeks before I will hear something. Over the weekend, I decided to see if anyone on the community had any ideas that might help.

From a process point of view, we users have no idea when a case is escalated if anything is being done with it. All we are told is that it's being escalated and there is no eta given.

I do appreciate your response and I hope to hear something soon.

Quicken Sarah

Hi @dwvaughn

You are welcome although I apologize that no ETA was provided. 

To explain why, when a case is escalated, the timeframe to resolve depends entirely on the scope of work that needs to be done to investigate, locate and correct the error in the internal HTML scripting.

Due to this an escalated case can take anywhere from a few days to a couple of weeks to be resolved, depending on how quickly the error is found and re-written.

I apologize that I don't have a better update on the status of the case, but as soon as an update is received, you will receive an email from the Escalations team that will contain next steps or confirming a resolution.

I hope this information is helpful and please let us know if there are any further questions/concerns the Community can assist with.

Thanks again,

Sarah