Have R21.17 - Not Your Fault error

Simone Lambert

Still can't activate bank account connection. I have deactivated, reactivated and also down manual downloads from banks. Quicken doesn't accept connection.

UKR

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 (or "not your fault") for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
This also applies if you get error CC-510
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

Sherlock

Please provide the name of the financial institution(s). 

Simone Lambert

CenterStare Bank, Navigation Credit Union, Capitol One, Addition Financial, TD bank, Discover card, I have to download each account and when Quicken offers to connect, I get a try again...not your faultm

UKR

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 (or "not your fault") for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
This also applies if you get error CC-510
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support