Wells Fargo Bill Pay through Quicken is broken

Question

I am not able to add new payees within Quicken using Wells Fargo Bill Pay through Quicken.

Old payees work.  New payees don't.  I've seen some things online about the phone number format that Quicken assigns of (XXX) XXX-XXXX not working for Wells Fargo.  Quicken says its Wells Fargo.  Wells Fargo says its Quicken.  Either way, the users are getting frustrated.  Please fix this issue ASAP.

jacobs · Accepted Answer

@jgreim This forum is not Quicken Support. If a fellow Quicken user who uses Wells Fargo Bill Pay has a suggestion, hopefully they'll post it here, but otherwise, you should contact Quicken Support, as they are the only ones who can escalate connectivity issues. I realize from your post that you may have already dealt with Quicken Support, and I understand your frustration with the back-and-forth finger-pointing, but all you can do is try again (I recommend phone support during the week over chart support) and hope to get an agent who will take the time to understand the issue and escalate it.