Wells Fargo Bill Pay through Quicken is broken

I am not able to add new payees within Quicken using Wells Fargo Bill Pay through Quicken.

Old payees work. New payees don't. I've seen some things online about the phone number format that Quicken assigns of (XXX) XXX-XXXX not working for Wells Fargo. Quicken says its Wells Fargo. Wells Fargo says its Quicken. Either way, the users are getting frustrated. Please fix this issue ASAP.

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