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Why do I get an error "You've already added a biller" when adding a bill

I'm trying to set up an online bill and I get an error "You've already added a biller {0} whose details match the biller you're trying to add". It's possible I've added it but don't see it in the list of bills. I checked "Manage Online Bills" and don't see it. What am I missing?
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  • Hello Mauricem72,

    Sorry, to hear that you're experiencing this trouble.

    What is the name of the biller that you are trying to add?

    May I also ask what version you are currently running?

    This can be found under Help > About Quicken.

    Thank you!
    -Quicken Tyka
  • It's Progressive Insurance and the version is Quicken Deluxe 2019 Subscription. Thank you!
  • AgrinchAgrinch Member
    I am having the exact same issue trying to add a Citi account.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @Agrinch

    Thank you for including that information.

    I have gone ahead and reviewed your online biller profile and reported this biller to our service providers.

    Please allow some time for this to be corrected and attempt to add the bill again in 24-48 hours.

    As this is an older thread, please create a new post if the trouble persists.

    Thank you,

    -Quicken Tyka
    -Quicken Tyka
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