Can't get past the Error Resolution Notice

Dale58

I keep getting an Error Resolution Notice that I'm supposed to agree with (by checking a box) before I can get to my account. But the check box doesn't work! I've tried it on three different browsers over the last week, and have resorted to paying my bills with paper checks. Any ideas how to get the check box to work so I can get past the notice and into my account?

jacobs

Probably a stupid question, but did you scroll all the way to the bottom of the scrolling box? I've seen many websites which won't allow you to click the "I agree" box until you've scrolled to the bottom of the text. (They can't tell if you've read it, but they can reject you if you clearly didn't even try!) Some even have another check box at the bottom of the scrolling text box to test that you scrolled through.

UKR

Sometimes a picture is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
The Windows Snipping Tool (available with Windows 7 and up) can be used to capture a partial screen image and save it to a file.  Microsoft Paint can be used to annotate the image.
https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply in the "Type your comment" box at the bottom of this webpage. Drag and drop the image or, at the top of the text entry window you'll see a row of icons beginning with B I S
Click the "Attach image" icon (the one that looks like a tiny landscape with mountain and sun). It will allow you to select and upload the captured image file(s) from your computer. The captured image(s) will be inserted at wherever the cursor is located in the text.

Dale58

Here's what I get. When I click the box to accept, nothing happens.

UKR

Did you click the radio button in front of "I have read and accept the conditions" before you click "Continue"?
Without that nothing will happen ... ever ...

Dale58

That's the entire problem! I keep clicking on that box, in several different browsers, and it won't accept my click and allow me to continue.

jacobs

Probably a stupid question, but did you scroll all the way to the bottom of the scrolling box? I've seen many websites which won't allow you to click the "I agree" box until you've scrolled to the bottom of the text. (They can't tell if you've read it, but they can reject you if you clearly didn't even try!) Some even have another check box at the bottom of the scrolling text box to test that you scrolled through.

Dale58

That worked!! Thank you. :-)

jacobs

Yay! Sometimes it's the simplest things…