two credit card accounts from American Express are mixed together. How do I correct this?

Question

I have just downloaded two credit card accounts, and now they are mixed together as one account.  What do I do?

Quicken_Tyka · Accepted Answer

Hello PeggyZ,

To be sure I'm understanding, you have 2 separate credit card accounts? Not one account with 2 separate credit cards?

If you have 2 separate accounts, I would start by restoring a backup from prior to this happening.

For steps on restoring a backup please go Here.

I would then deactivate both of the American Express accounts and reactivate the accounts and ensure that the accounts are properly linked.

For steps on deactivating and reactivating, please go Here.

Let me know how it goes!