Why does my laptop computer recognize my sign-in credentials for AMEX, but the mobile app doesn't?

asdingeman

Why does my laptop computer recognize my sign-in credentials for AMEX, but the mobile app doesn't?

Quicken_Tyka

Hello asdingeman,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you haven't already, please review the information and troubleshooting steps available at https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions and let us know if this helps to resolve the invalid credentials errors in the Mobile and Web Apps.

If not, can you tell us what connection method you are using to connect and if you are using the Windows or Mac product?

Thank you,

-Quicken Tyka

Quicken_Tyka

Hello asdingeman,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you haven't already, please review the information and troubleshooting steps available at https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions and let us know if this helps to resolve the invalid credentials errors in the Mobile and Web Apps.

If not, can you tell us what connection method you are using to connect and if you are using the Windows or Mac product?

Thank you,

-Quicken Tyka