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Every banking and credit card account (20 or so) get CC-501 in One Step Update

john7hayes

I have reset them, deleted and restored, them to no avail. Keep getting error CC-501 "Unable to update these accounts because of a problem on the quicken server". I followed the FAQ link in the message but no suggestions work. the FAQ's mention that there may be a script error. How is this corrected?
Thanks for any ideas.
John

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Online Banking

Accepted answers

Greg_the_Geek

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors. Instead, please contact Support.
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

All comments

NotACPA

@john7hayes, A bit more info is needed in order to assist you.

What Q Product are you running? And what BUILD of that product? Do HELP, About Quicken for this info.

What banks/cards/brokerages are you getting this error with?

Also, when you do TOOLS, Account List, what does it say in the "Transactions Download" column adjacent to each of those accounts?

Ps56k2

EDIT - updated topic title to better reflect the actual Q&A

Greg_the_Geek

https://www.quicken.com/support#contact-support