Quicken crashes when requesting Quicken ID password

dtb.commerce

I changed my Quicken ID password today. Immediately afterward, I launched Quicken and attempted to run One-Step Update. Quicken began to draw a dialog box to ask for my Quicken ID password, but before the dialog was complete, Quicken crashed. I tried several times, each time using a different approach to One-Step update (clicking the toolbar button, using the Tools menu, clicking the Mobile & Web tab), with the same result each time. I ran the Validate and Super-Validate utilities, neither of which found any errors and neither of which fixed the problem. I'm at a loss for what to do next. I've entered a lot of transactions in the mobile application that I need to download into the desktop application. Any suggestions would be appreciated.

I'm running Quicken Deluxe 2019, Version R22.12, Build 27.1.22.12 with a valid membership. My operating system is Windows 10 Home, 64-bit, Version 1903, OS build 18362.356.

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file.

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes 
5. Select Sign Out
6. Sign in with the original Quicken ID.

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file.

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes 
5. Select Sign Out
6. Sign in with the original Quicken ID.

dtb.commerce

Thank you, Sherlock. That fixed it.