I am running Quicken 5.12.5 on a MAC 10.14.6 downloads are not correct

Question

I am running Quicken 5.12.5 on a MAC 10.14.6 and with the recent update one of my security accounts in Vanguard is not coming over with the correct balance. All the others are fine. How can I fix this?

Quicken_Natalie · Accepted Answer

Hello Gail,

Thank you for bringing this issue to the attention of the Community, although I apologize you have not yet received a response.

First, I'd suggest looking at the Transactions view of the brokerage account for any placeholder entries:

The entries would look similar to this:

Placeholder Entries can often times cause a balance discrepancy, even if the issue is not evident when first adding the account.

If you identify any placeholder entries, please review this Support Article for steps to resolve them.

Let us know how it goes!

-Quicken Natalie