why is my quicken suddenly giving me an option to get started or upgrade

All of a sudden I cannot get a sign-in screen, I get option to be new or upgrade. If I click on upgrade system freezes.

(edited for readability)

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  • splasher
    splasher SuperUser ✭✭✭✭
    It could also be the length of your data file's name.  Filenames longer than 8 characters, 12345678.QDF, can cause this.
    With Quicken closed, rename the data file using Windows Explorer and then double-click on the renamed file, thus starting Quicken with that file and restting Q's memory of recent file.
    Then close and restart Q normally, it should open the renamed data file.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
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