Willard Teel said:
Thank you for your comments. I do see that I, too, have the "I" followed by five digits. I did select Edit Account Details, but I do not see a "Reset Account" or Online Services tab. I am generally pretty good when it comes to computers, but not in this instance. I am using Quicken Deluxe 2019 for Mac and Mac OS Mojave.
Alternatively, if you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.