MCT Credit Union - Accounts Not Updating During One Step Update

Paisano
Paisano Member
Not able to download updated account information from my credit union. Update shows to be complete, but no transactions are imported. I do not get a specific error message for this, only an alert saying that attention is needed. Other accounts are working fine.
Is there a known issue with this?
Tagged:

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.
  • Paisano
    Paisano Member
    Sherlock, the full name is MCT Credit Union. I did get to the Online Services tab and saw a reset account option, which I tried. I got the message "Account Reset Failed".
    I have also contacted the credit union. I was not able to talk to anyone in their IT department as IT is outsourced to a third party and is only for the CU's internal use. There are no changes to the CU's systems, according to the nice person who answered the phone...
  • Paisano
    Paisano Member
    Also, the connection method is Express Web Connect.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited October 2019
    Quicken continues to have difficulty maintaining the Express Web Connect connection method.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    If the issue persists with the Web Connect connection method, I suggest you contact the financial institution.

    If you want to continue to use the Express Web Connect connection method, I suggest you contact Quicken Support: https://www.quicken.com/support#contact-support
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited October 2019
    There appear to be 2 entries avail for MCT CU -
    which one are you using - can you log in ok - to the CU via their online website ?
    11449    11449    11449    MCT Credit Union    http://www.mctcu.org    409-727-1446    http://www.mctcu.org    ACTIVE        
    BANKING&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    37503    37503    37503    MCT FCU    http://www.mct-fcu.org/    N/A    http://www.mct-fcu.org/    ACTIVE                  
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT   
    Quicken Subscription - Windows 10
  • Paisano
    Paisano Member
    Sherlock, I'll try the web connect method in the next day or two. I got part way through and realized I needed more information than I could lay my hands on quickly.
    MCT CU is the correct one. I have no problems logging on to their website directly.
  • Paisano
    Paisano Member
    Sorry - ps56k that last part was for you...
  • Paisano
    Paisano Member
    Sherlock, ps56k, a belated thanks for your help! I finally got around to working on it and was able to update each account (with about one month of transactions missing) manually. Thanks!
This discussion has been closed.