MCT Credit Union - Accounts Not Updating During One Step Update

Paisano
Paisano Member ✭
edited October 2019 in Errors and Troubleshooting (Windows)
Not able to download updated account information from my credit union. Update shows to be complete, but no transactions are imported. I do not get a specific error message for this, only an alert saying that attention is needed. Other accounts are working fine.
Is there a known issue with this?
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Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.
  • Paisano
    Paisano Member ✭
    Sherlock, the full name is MCT Credit Union. I did get to the Online Services tab and saw a reset account option, which I tried. I got the message "Account Reset Failed".
    I have also contacted the credit union. I was not able to talk to anyone in their IT department as IT is outsourced to a third party and is only for the CU's internal use. There are no changes to the CU's systems, according to the nice person who answered the phone...
  • Paisano
    Paisano Member ✭
    Also, the connection method is Express Web Connect.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited October 2019
    Quicken continues to have difficulty maintaining the Express Web Connect connection method.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    If the issue persists with the Web Connect connection method, I suggest you contact the financial institution.

    If you want to continue to use the Express Web Connect connection method, I suggest you contact Quicken Support: https://www.quicken.com/support#contact-support
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited October 2019
    There appear to be 2 entries avail for MCT CU -
    which one are you using - can you log in ok - to the CU via their online website ?
    11449    11449    11449    MCT Credit Union    http://www.mctcu.org    409-727-1446    http://www.mctcu.org    ACTIVE        
    BANKING&WEB-CONNECT        
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  
    37503    37503    37503    MCT FCU    http://www.mct-fcu.org/    N/A    http://www.mct-fcu.org/    ACTIVE                  
    BANKING,ACCOUNTINFO&EXP-WEB-CONNECT   
    QWin Deluxe Subscription - Win10
  • Paisano
    Paisano Member ✭
    Sherlock, I'll try the web connect method in the next day or two. I got part way through and realized I needed more information than I could lay my hands on quickly.
    MCT CU is the correct one. I have no problems logging on to their website directly.
  • Paisano
    Paisano Member ✭
    Sorry - ps56k that last part was for you...
  • Paisano
    Paisano Member ✭
    Sherlock, ps56k, a belated thanks for your help! I finally got around to working on it and was able to update each account (with about one month of transactions missing) manually. Thanks!
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