MCT Credit Union - Accounts Not Updating During One Step Update

Paisano

Not able to download updated account information from my credit union. Update shows to be complete, but no transactions are imported. I do not get a specific error message for this, only an alert saying that attention is needed. Other accounts are working fine.
Is there a known issue with this?

Sherlock

Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.

Paisano

Sherlock, the full name is MCT Credit Union. I did get to the Online Services tab and saw a reset account option, which I tried. I got the message "Account Reset Failed".
I have also contacted the credit union. I was not able to talk to anyone in their IT department as IT is outsourced to a third party and is only for the CU's internal use. There are no changes to the CU's systems, according to the nice person who answered the phone...

Paisano

Also, the connection method is Express Web Connect.

Sherlock

Quicken continues to have difficulty maintaining the Express Web Connect connection method.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

If the issue persists with the Web Connect connection method, I suggest you contact the financial institution.

If you want to continue to use the Express Web Connect connection method, I suggest you contact Quicken Support: https://www.quicken.com/support#contact-support

Ps56k2

There appear to be 2 entries avail for MCT CU -

which one are you using - can you log in ok - to the CU via their online website ?

11449    11449    11449    MCT Credit Union    http://www.mctcu.org    409-727-1446    http://www.mctcu.org    ACTIVE        
BANKING&WEB-CONNECT        
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT  

37503    37503    37503    MCT FCU    http://www.mct-fcu.org/    N/A    http://www.mct-fcu.org/    ACTIVE                  
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT   

Paisano

Sherlock, I'll try the web connect method in the next day or two. I got part way through and realized I needed more information than I could lay my hands on quickly.
MCT CU is the correct one. I have no problems logging on to their website directly.

Paisano

Sorry - ps56k that last part was for you...

Paisano

Sherlock, ps56k, a belated thanks for your help! I finally got around to working on it and was able to update each account (with about one month of transactions missing) manually. Thanks!