Quicken Mobile sync time out
Gbrox
Quicken Windows Subscription Member ✭✭
Since I made the mistake of accepting the latest update....I cannot Sync Quicken cloud. The "Syncing Quicken and Quicken Cloud" gets stuck on Transactions and eventually crashes. When I check Quicken Mobile none of my investment accounts show up.
0
Best Answer
-
Hello @Gbrox
Thank you for trying the provided steps and posting back with the updated information, although I'm sorry to hear that issues are persisting.
To confirm, when going to the Edit > Preferences > Quicken ID Sync & Alert section, you do see the link to "reset the cloud data" on the right side under the Sync & Alerts section - is that correct?
If so, please next go to the Mobile & Web tab and let me know what is listed as the last Sync Date in the upper right corner?
If you haven't already, I would also recommend running the Validate & Repair tool on the Quicken data file to check for any issues with the transactions such as broken transfers or categories that would cause issues during syncing.
To run the Validate & Repair, go to the File menu > File Operation > Validate & Repair. In the validate window that opens, mark the top box to "Validate file" and click OK.
When the process completes a data log will open in Notepad detailing what, if anything, was found during the validation.
Is there any mention of repaired categories or transactions at all?
When ready, please close/re-open Quicken and attempt to sync once more.
Please let us know how it goes, thank you.
Sarah5
Answers
-
FYI Quicken also eventually crashes and I need to restart the program.0
-
Hello @Gbrox
Thank you for sharing the details of this issue with the Community, although I apologize that you have not yet received a response.
If you haven't already, please see the information and steps available here - FAQ: Common Mobile/Web Sync Errors and Solutions and let us know if this helps to resolve the sync issues.
If not, please let us know what version and release of the Quicken desktop software you are using.
Thank you,
Sarah0 -
Hello I tried all the potential fixes you sent the link to, none worked. The sync continues to get caught up while the sync is on Transactions. Mobile only shows my bank accounts, no investment accounts. I tried reducing the number of investment accounts down to 2 eligible accounts and it hung up on Updating accounts and eventually crashed. Every time I try to sync it hangs up and eventually crashes. I am using Version R22.11.0
-
Hello @Gbrox
Thank you for trying the provided steps and posting back with the updated information, although I'm sorry to hear that issues are persisting.
To confirm, when going to the Edit > Preferences > Quicken ID Sync & Alert section, you do see the link to "reset the cloud data" on the right side under the Sync & Alerts section - is that correct?
If so, please next go to the Mobile & Web tab and let me know what is listed as the last Sync Date in the upper right corner?
If you haven't already, I would also recommend running the Validate & Repair tool on the Quicken data file to check for any issues with the transactions such as broken transfers or categories that would cause issues during syncing.
To run the Validate & Repair, go to the File menu > File Operation > Validate & Repair. In the validate window that opens, mark the top box to "Validate file" and click OK.
When the process completes a data log will open in Notepad detailing what, if anything, was found during the validation.
Is there any mention of repaired categories or transactions at all?
When ready, please close/re-open Quicken and attempt to sync once more.
Please let us know how it goes, thank you.
Sarah5
This discussion has been closed.