Quicken crashes on startup

Question

I used Quicken yesterday and had no errors.  This morning I started the application, and it crashed on launch.

The application displays a white screen with a gray bar at the top, no text on the gray bar such the standard Quicken menu.

The application crashes and I am returned to my Windows 10 desktop.  9 out of 10 times the application simply crashed.  One time I got an error message

qw.exe - Application Error
 The exception unknown software exception (0xe0434352) occurred in the application at location 0x0000000077613572.

I click OK and the application closes and I am returned to the WIndows 10 desktop.

I am running an HP laptop, Windows 10 in the United States, Norton360 antivirus and the app crashes whether antivirus is running or stopped.

Before posting I uninstalled Quicken, ran a registry cleaner / repair utility, restarted my machine, reinstalled Quicken, restarted my machine, and then attempted to start Quicken.  It still didn't work.

Any ideas?  Thanks for your time and help!

kjbgu04

Greg_the_Geek · Accepted Answer

Have you tried holding down the Ctrl key while Quicken is starting? It starts Quicken without opening a data file. If Quicken starts successfully, try validating your data file or restoring a backup.