Quicken insists on login with abandoned email address

chans

Today, out of the blue, Quicken 2017 Premier wants a login using a Quicken ID (email address). The field which cannot be altered contains an old ID for which I no longer have a password. I click forgot pw, I have control of the associated email account, but nothing arrives so I assume that email is no longer in your records. I do have a working account but I cannot make the form accept that ID. How to get logged in?

Sherlock

I suggest resetting the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Enter the new Quicken ID
7. Enter the new Quicken ID password
   
8. Select SIGN IN
9. Select Done

Sherlock

I suggest resetting the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Enter the new Quicken ID
7. Enter the new Quicken ID password
   
8. Select SIGN IN
9. Select Done

chans

The problem with that is when I click on "Quicken ID, Sync & Alerts" I am presented with the same login screen as before with the Quicken ID filled in and unable to be edited so I never get to a screen with an option to Sign in as a different user.

chans

If I back out of the second login screen I get a login failed screen with a line at the bottom "sign in as different user". Using that I was able to log in with the same ID I have used for months which leaves me wondering what condition prompts Quicken apparently out of the blue to ask for a login using a different ID.