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Quicken insists on login with abandoned email address

chans

Today, out of the blue, Quicken 2017 Premier wants a login using a Quicken ID (email address). The field which cannot be altered contains an old ID for which I no longer have a password. I click forgot pw, I have control of the associated email account, but nothing arrives so I assume that email is no longer in your records. I do have a working account but I cannot make the form accept that ID. How to get logged in?

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Accepted answers

Sherlock

I suggest resetting the Quicken ID associated with the data file:

Select Edit > Preferences...
Select Quicken ID, Sync & Alerts
Select Sign in as a different user
Enter yes
Select Sign Out
Enter the new Quicken ID
Enter the new Quicken ID password
Select SIGN IN
Select Done

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Sherlock

I suggest resetting the Quicken ID associated with the data file:

Select Edit > Preferences...
Select Quicken ID, Sync & Alerts
Select Sign in as a different user
Enter yes
Select Sign Out
Enter the new Quicken ID
Enter the new Quicken ID password
Select SIGN IN
Select Done

chans

The problem with that is when I click on "Quicken ID, Sync & Alerts" I am presented with the same login screen as before with the Quicken ID filled in and unable to be edited so I never get to a screen with an option to Sign in as a different user.

chans

If I back out of the second login screen I get a login failed screen with a line at the bottom "sign in as different user". Using that I was able to log in with the same ID I have used for months which leaves me wondering what condition prompts Quicken apparently out of the blue to ask for a login using a different ID.