Quicken online is unavailable [Title edited for clarity]

Debbie Ondrasek

I keep getting an error message that Quicken online is unavailable. It won't let me update any accounts. Quicken 2019 Version R22.17 Build 27.1.22.17

UKR

Please update your Quicken software. You must be on the latest release (patch) level for your supported Quicken version, R 23.14.

Also please do this:

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
3. Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.

 

NotACPA

What are you doing when you get that message? One Step Update, or what?

Also, can you select an individual account, and try to download it only.  Continuing until you've isolated problem accounts.

For those accounts, what Download method are you using?  Do TOOLS, Account List and look in the Transaction Download column for this info.

Debbie Ondrasek

I am downloading from my internet banking account into quicken. Also, I get this message when I try to update to my Quicken mobile app.

UKR

Please update your Quicken software. You must be on the latest release (patch) level for your supported Quicken version, R 23.14.

Also please do this:

1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
2. Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
3. Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID.