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Am getting error OL 221 A when I try to download from synchrony (BP Oil) to Quicke. Why?

Moorhatch

I'm starting to cringe when Quicken is updated as more often than not, a new problem appears which wasn't there or had been taken care of. The latest: can't download from BP (Synchrony Bank card) to quicken. Why do I get error OL 221A?

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Accepted answers

Quicken_Tyka

Thank you for taking the response, although I apologize that the trouble continues to persist.

If you are still receiving an OL-221-A error when attempting to connect and the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.

Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.
Express Web Connect - Please contact Quicken Support for further assistance.

Please let us know how it goes.

Thank you,
-Quicken Tyka

All comments

UKR

Please read and follow instructions here:

https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services

Other errors recently reported with Synchrony-managed card accounts appear to have been resolved.

Moorhatch

Suggestion from UKR doesn't resolve the problem. I'm trying to download from Synchrony BP to Quicken. UKR's response says it's Synchrony's problem. BP says it's Quicken. I use Chrome and it is up to date. I repeat: I cringe when Quicken issues updates. For me, they often recreate problems that I've and and were resolved in the past.

may0528

The issue started with the latest upgrade from Quicken. A few days prior to the upgrade, it worked. Upgraded to R23.14 and it failed.

I spoke with Synchrony who stated this is a Quicken issue but asked they escalate to the software developers anyway.

No help from Quicken support. I asked that they escalate to their software developers as well.

Troubleshooting 101 in IT - back-out what has changed and see if the problem continues. **According to Quicken, I can't back-out the change.

may0528

Side note - I'm attempting to File/import the QFX file which was downloaded from the Synchrony BP site.

dpelan

I have the same issue and results :-(

Quicken_Tyka

Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.
Express Web Connect - Please contact Quicken Support for further assistance.

Please let us know how it goes.

Thank you,
-Quicken Tyka