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Program stopped working

Allen Siebold

Yesterday my Quicken (latest version, but it would open so I can give the version #) wouldn't backup and gave error when I tried to change an entry. I tried to 'validate' the file, but it wouldn't (something about a file open and being used by another program-- but no other program was open).
Today, it opens, but top menu never shows up and if I try to do anything, the program dies.
I obviously want this program to work again.
I've restarted my computer twice and re-opened Quicken several times.
I've also tried to open the program by clicking on the file itself. Note: it is NOT being saved 'in the cloud', but resides on my physical hard-disk.

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Accepted answers

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Are you sure OneDrive is not set to backup Important PC Folders such as Documents?

Do you have Controlled Folder Access enabled in Windows Defender?

All comments

splasher

Sounds like it is time to re-install Quicken.

Use the instructions at this link to un-install: QCleanUI - Clean Uninstall

You can re-download the installer from Quicken.com.

Allen Siebold

I followed your solution... twice.
I reinstalled Quicken, but when the data showed up there were three blank lines in the midst of my data... which are undeleteable.
I tried to validate the data and it failed as before... couldn't close files and files were in use by another program.
I also couldn't add additional information or run backup.
In other words... I don't see much of a difference.

splasher

For the validation, start Quicken by holding down the CTRL key while clicking on the Quicken program icon, this will start Quicken without opening a file.
Then, do the validation from the File menu, selecting the correct file to validate.

Allen Siebold

I tried the CTRL/Quicken combination... but the validation keeps returning with 'unable to close file' and then file is being used by another program.
This, after restarting and with no other programs running.
I also closed my OneDrive program (not just minimized it) - although the Quicken file itself remains on my HD.
I checked Startup programs, but nothing that involves Quicken files.
What else might be 'using' my Quicken file?

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Are you sure OneDrive is not set to backup Important PC Folders such as Documents?

Do you have Controlled Folder Access enabled in Windows Defender?

Allen Siebold

Controlled Folder Access was it!!
Thank you Greg_the_Geek!... and Splasher for your assistance as well.
qw was blocked about the same time my problems began, which was very soon after my latest windows update I believe.
Allen