Fox Communities Credit Union - CC-502 Error and OL-221-A Error

mjd313

Fox Communities Credit Union recently updated online banking systems. Since the upgrade, I have not been able to update my Quicken accounts using the One Step Update.

When I attempt to update my accounts, I receive an error CC-502. No transactions down load to Quicken. All accounts fail to update.

Fox Communities CU also has the ability to download transactions so I tried that too. I downloaded a file and attempted to open it with Quicken. I then get an errror message OL-221-A and nothing updates in the account.

Any ideas what I can try? I don't think Fox Communities CU knows much about Quicken.

Quicken_Tyka

Hello mjd313,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you are still needing assistance with the CC-502, please take a moment and review the information available here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting steps and a review of the logs for possible escalation.

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

mjd313

I am noticing the CC-502 on many postings.

Quicken_Tyka

Hello mjd313,

Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

If you are still needing assistance with the CC-502, please take a moment and review the information available here.

If the trouble persists after completing these steps, please contact support directly for advanced troubleshooting steps and a review of the logs for possible escalation.

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

Francis

I am having the same issue here also