when i do a one step update a blank screen asking for my password is shown, can't get around it

Quicken comes up normally. I try to do a one step update. A blank screen, titled Enter your quicken password come up but there is no place to enter the password (blank Screen). Clicking the 'X' to dismiss results in a loop for several time then i am asked for the onestep password. enter it and blank screen titled enter quicken password returns. after several dismissals. Messge come that quicken banking updates are currently unavailable. When will I be able to update accounts again? Is this just maintenance or is the some issue?

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