when i do a one step update a blank screen asking for my password is shown, can't get around it

Question

Quicken comes up normally. I try to do a one step update. A blank screen, titled Enter your quicken password come up but there is no place to enter the password (blank Screen).  Clicking the 'X' to dismiss results in a loop for several time then i am asked for the onestep password. enter it and blank screen titled enter quicken password returns. after several dismissals. Messge come that quicken banking updates are currently unavailable. When will I be able to update accounts again?  Is this just maintenance or is the some issue?

Sherlock · Accepted Answer

If you haven't already, I suggest you reset the Quicken ID associated with the data file:* Select Edit > Preferences...
* Select Quicken ID, Sync & Alerts
* Select Sign in as a different user
* Enter yes
* Select Sign Out
* Enter the original Quicken ID
* Enter the original Quicken ID password
* Select SIGN IN
* Select Done