when i do a one step update a blank screen asking for my password is shown, can't get around it

Tom.Hartley41

Quicken comes up normally. I try to do a one step update. A blank screen, titled Enter your quicken password come up but there is no place to enter the password (blank Screen). Clicking the 'X' to dismiss results in a loop for several time then i am asked for the onestep password. enter it and blank screen titled enter quicken password returns. after several dismissals. Messge come that quicken banking updates are currently unavailable. When will I be able to update accounts again? Is this just maintenance or is the some issue?

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Enter the original Quicken ID
7. Enter the original Quicken ID password
8. Select SIGN IN
9. Select Done

Sherlock

If you haven't already, I suggest you reset the Quicken ID associated with the data file:

1. Select Edit > Preferences...
2. Select Quicken ID, Sync & Alerts
3. Select Sign in as a different user
4. Enter yes
5. Select Sign Out
6. Enter the original Quicken ID
7. Enter the original Quicken ID password
8. Select SIGN IN
9. Select Done