has anyone experienced a message requiring you to reload 2017

djbrown

I got the message that my quicken was corrupted and I needed to reload. Fortunately I still my disk. As you might guess I could not log in once I downloaded. I called Quicken support and they stated since they no longer had 2017 on their system they couldn't help me And I should purchase 2019. This appears to be a scam to get new subscribers.

Quicken_Natalie

Hello djbrown,

Thank you for providing the details of this issue to the Community, although I apologize for any frustration incurred.

I would like to apologize that you were given incorrect information when contacting Support regarding your Quicken 2017 for Windows software. Per our Discontinuation Policy, Quicken 2017 will be supported until April 30th, 2020. 

I have reviewed the interaction and have passed along the details to a Supervisor, who will be following up with the Agent for some coaching opportunities that were present throughout the conversation. 

I was able to locate a Quicken Account that was created on November 12th, using the email address associated with your Community Profile. If you don't mind me asking, is this the result of a successful migration to a Quicken ID, or is this a newly created Quicken Account? Also, were you able to successfully reinstall and sign into your Quicken 2017 software? 

For more details on migrating your Quicken Services from an old Intuit ID, please review the information outlined here. 

You may also reference the link provided by @chitownhockey above to obtain a download for the most recent Quicken 2017 for Windows release, if needed any time during the reinstallation process. 

Let us know!

-Quicken Natalie

chitownhockey

Download the Quicken Windows 2017 Mondo Patch from here:

https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

Quicken changed from an Intuit ID to a Quicken ID during the update cycle.  The original Quicken 2017 looks for an Intuit ID.  Subsequent updates changed to the Quicken ID.  The Mondo Patch will update Quicken 2017 to get you to use your current Quicken ID.

Let us know if that helps.  

splasher

If you were in contact with real Quicken support, they gave you bad information.  Quicken 2017 is a supported product until 4/30/2020.

I'll make sure that a moderator sees your post and looks into it.

Quicken_Natalie

Hello djbrown,

Thank you for providing the details of this issue to the Community, although I apologize for any frustration incurred.

I would like to apologize that you were given incorrect information when contacting Support regarding your Quicken 2017 for Windows software. Per our Discontinuation Policy, Quicken 2017 will be supported until April 30th, 2020. 

I have reviewed the interaction and have passed along the details to a Supervisor, who will be following up with the Agent for some coaching opportunities that were present throughout the conversation. 

I was able to locate a Quicken Account that was created on November 12th, using the email address associated with your Community Profile. If you don't mind me asking, is this the result of a successful migration to a Quicken ID, or is this a newly created Quicken Account? Also, were you able to successfully reinstall and sign into your Quicken 2017 software? 

For more details on migrating your Quicken Services from an old Intuit ID, please review the information outlined here. 

You may also reference the link provided by @chitownhockey above to obtain a download for the most recent Quicken 2017 for Windows release, if needed any time during the reinstallation process. 

Let us know!

-Quicken Natalie