Why will Quicken.com not open from inside the Quicken Deluxe program?

jsatt

I can not get Quicken.com to open from the tabs in the Deluxe program.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

UKR

For the record:
Do you use Quicken Mac or Quicken for Windows? US or Canadian version?
What version, edition level and release of Quicken are you using? 
Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information.

What version of Windows or Mac OS are you using?

What exactly are you doing and what happens? Any error messages?
Are you connecting to the Internet using a VPN? Are you located outside the US and Canada?

jsatt

Using Quicken Deluxe for Windows 10. Year 2020. Version R23.17. Build 27.1.23.17. Connecting through the internet in the US.
When I click on the Quicken.com internet icon on the taskbar between Quicken Services and Account List, the window opens and says connecting, but it never does. Waited 10 minutes just to see what happened. If I leave the program and connect through the internet, it works fine. Why will it not open in Quicken?

UKR

Again, have you recently started using a VPN?
Or are you connecting from a work computer that is protected by a corporate firewall service?
Is your personal Firewall / Antivirus software blocking Quicken from making outgoing Internet connections? Check your system logs for related error messages.

jsatt

I do not use a VPN. This is my personal computer. The firewall is Windows Defender and if Update is working, why is the internet net working?

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• To start Chat, your browser must allow popup windows from https://www.quicken.com
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.