Quicken 2020 Premier for Windows - One mutual account fund not showing any market value

Question

Hello all. I just set up Quicken 2020 Premier for Windows and ingested the data file from 2014. For the most part, things are working okay. I have a series of accounts for Mutual Funds. They are all connected to the various brokers and I have been able to download transactions.  In the register, one of them shows no market value. If I look at the Account List, it almost looks like nothing has been downloaded to that account, as there are just zeroes for placeholders. I can see the share balance in the register and I have updated security prices. All other accounts update and show the balance. All but this one.

What troubleshooting suggestions might you have ? Many thanks

Jim_Harman · Accepted Answer

First, make sure any Placeholders in the account are not hidden. Go to Edit > Preferences> Investment Transactions and make sure "Show hidden transactions" is selected.

Then, looking at the account's transaction list (register) see if Quicken has created Placeholders that zero out your holdings. This might be because the downloaded securities were not properly matched to the securities in your account.

For further instructions, please post back with what you see.