Opens with 2012 data but can open this year 2019

frank.kline1

ATM lost. Payments and deposits are not on same page. Some entries esp ATM don't work. Opens with 2012 and nothing after that. But can open this year 2019 separately. Help!!

Sherlock

Please provide the year and version of Quicken being used: select Help > About Quicken

If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.

If the issue persists, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Sherlock

Please provide the year and version of Quicken being used: select Help > About Quicken

If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.

If the issue persists, you may want to review: https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

frank.kline1

You are a genius. Thanks. It worked. How did it happen? Frank

volvogirl

What version are you using?  There is a bug in QW2017 when backing up.  It clicks though and changes your register sort.  Try doing Ctrl+B to do a backup.

frank.kline1

Thanks Sherlock told me how to fix it and it worked--so far.

volvogirl

Just trying to help explain what might have happened.  You asked how did it happen? So in case it happens again.