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why does everytime i open 23.17 quicken deluxe edition it acts like I just installed it

why does every time i open 23.17 quicken deluxe edition it acts like I just installed it

Best Answer

  • ps56kps56k ✭✭✭✭✭
    edited December 2019 Accepted Answer
    Just checked - and I doubt that your - QUSER.INI - file is marked as R/O -
    as that would prevent Quicken for saving the info regarding the "last file used"...
    [Window]
    State=Normal
    Width=1088
    Height=646
    Left=32
    Top=28
    [Quicken]
    ExecNum=1149
    NewCatPrompt=0
    AttachmentPath=C:\Users\Owner\Documents
    [RecentFiles]
    1=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8
    2=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER
    3=
    4=
    [RecentBackupPaths]
    BackupPath5=
    BackupPath4=
    BackupPath3=C:\Users\Owner\Desktop\
    BackupPath2=C:\Users\Owner\Documents\Quicken_Files\BACKUP2x\
    BackupPath1=C:\Users\Owner\Documents\Quicken-Files\BACKUP2x\
    [ScheduleUpdate]
    File=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER.QDF
    Root=C:\ProgramData\Quicken\INET\QDATA\


    Quicken 2020 Deluxe - Subscription - Windows 10

Answers

  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    Please be specific.  In what way does it "act like (you) just installed it"?
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • trade3trade3 Member
    Sorry for taking so long to respond.
    What is the path to the folder that contains your Quicken data file?
    Answer: c:\program Files (x86) > Quicken > QW.exe
    Do you have Controlled Folder Access enabled in Windows Defender?
    Answer: No
    Are you using OneDrive, Dropbox or Google Backup?
    Answer: No

    Whether I click on Start > Quicken > Quicken or
    I go to c:\program Files (x86) > Quicken > QW.exe
    I get the same screen: That says
    "Welcome I'm New I'm upgrading"
  • volvogirlvolvogirl SuperUser ✭✭✭✭
    That's where your Quicken program is stored.  He wanted to know where is your data file.  It ends in .qdf. It should be in your Documents then in a Quicken folder.
  • trade3trade3 Member
    L:financial\Quicken 2019 bk
  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    Is L:\ a mapped drive? Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?
    Quicken Subscription HBRP - Windows 10
  • trade3trade3 Member
    Is L:\ a mapped drive?
    Answer: No

    Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?

    Answer: No due to that is irrelevant seeing is on my other two PCs Quicken data file is located on other drives/directories then C:\Users\,Username>\Documents\Quicken and they work fine. It is only on this one PC that is giving me what I call the "Start up screen" All three PCs are Win 10 running same build number. I have uninstalled, ran the "Quicken cleaner", run a Reg cleaner, rebooted, reinstalled three times with the exact same issue/result.
  • UKRUKR SuperUser ✭✭✭✭✭

    Quicken does not remember last used data file name

    • Make sure that the data file name does NOT have a blank space at the end of the name portion, e.g. QDATA_.QDF (where the underscore represents a blank space)
    • Check to ensure that the file QUSER.INI  in
      C:\Users\your_username\AppData\Roaming\Quicken\Config
      (or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
      is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
      This file contains the list of recently used file names.

    Also check if Windows Defender feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:
    https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access


  • trade3trade3 Member
    Make sure that the data file name does NOT have a blank space at the end of the name portion, e.g. QDATA_.QDF (where the underscore represents a blank space)

    Answer:Is not found nor is it found on my other two PCs that have no issue.

    Check to ensure that the file QUSER.INI in
    C:\Users\your_username\AppData\Roaming\Quicken\Config
    (or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
    is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
    This file contains the list of recently used file names.

    Answer: It is "Read Only" just like on my other two PCs that are not having this issue.


    Also check if Windows Defender feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:

    Answer: I don't use Windows Defender I use AVAST Premium Security and Quicken is not block in any way there
  • ps56kps56k SuperUser ✭✭✭✭✭
    edited December 2019
    trade3 said:
    Is L:\ a mapped drive?
    Answer: No

    Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?

    Answer: No due to that is irrelevant seeing is on my other two PCs Quicken data file is located on other drives/directories then C:\Users\,Username>\Documents\Quicken and they work fine.
    What is the "L" drive -
    and do the other 2 computers also use L: for Quicken ?
    We are trying to step by step rule out various things -
    What if you just create a New Quicken File on the local C: drive as a test to see what happens..... and if Quicken remembers that test file -
    Quicken 2020 Deluxe - Subscription - Windows 10
  • ps56kps56k SuperUser ✭✭✭✭✭
    edited December 2019 Accepted Answer
    Just checked - and I doubt that your - QUSER.INI - file is marked as R/O -
    as that would prevent Quicken for saving the info regarding the "last file used"...
    [Window]
    State=Normal
    Width=1088
    Height=646
    Left=32
    Top=28
    [Quicken]
    ExecNum=1149
    NewCatPrompt=0
    AttachmentPath=C:\Users\Owner\Documents
    [RecentFiles]
    1=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8
    2=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER
    3=
    4=
    [RecentBackupPaths]
    BackupPath5=
    BackupPath4=
    BackupPath3=C:\Users\Owner\Desktop\
    BackupPath2=C:\Users\Owner\Documents\Quicken_Files\BACKUP2x\
    BackupPath1=C:\Users\Owner\Documents\Quicken-Files\BACKUP2x\
    [ScheduleUpdate]
    File=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER.QDF
    Root=C:\ProgramData\Quicken\INET\QDATA\


    Quicken 2020 Deluxe - Subscription - Windows 10
  • trade3trade3 Member
    Check to ensure that the file QUSER.INI in
    C:\Users\your_username\AppData\Roaming\Quicken\Config
    (or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
    is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
    This file contains the list of recently used file names.

    Answer: My apologies, it was RO. I cleared it, rebooted and Quicken works like it should now! Also "L:\Financial" is a "thumb drive I like to back important things to three different places just to cover myself. TY so much for being persistent!
  • UKRUKR SuperUser ✭✭✭✭✭
    Thanks for telling us the solution to this puzzler.
    Please note:
    If "L:\Financial" is the location of your active Quicken data file I recommend you move it to the C:-drive's \Documents\Quicken folder. External drive locations as well as networked drive locations are not supported by Quicken as the location of the active Quicken data file. You can set up Quicken to send your backups to the L:-drive, however.
  • trade3trade3 Member
    Will do TY again!!
This discussion has been closed.