why does everytime i open 23.17 quicken deluxe edition it acts like I just installed it

trade3

why does every time i open 23.17 quicken deluxe edition it acts like I just installed it

ps56k

Just checked - and I doubt that your - QUSER.INI - file is marked as R/O -
as that would prevent Quicken for saving the info regarding the "last file used"...

[Window]
State=Normal
Width=1088
Height=646
Left=32
Top=28
[Quicken]
ExecNum=1149
NewCatPrompt=0
AttachmentPath=C:\Users\Owner\Documents
[RecentFiles]
1=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8
2=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER
3=
4=
[RecentBackupPaths]
BackupPath5=
BackupPath4=
BackupPath3=C:\Users\Owner\Desktop\
BackupPath2=C:\Users\Owner\Documents\Quicken_Files\BACKUP2x\
BackupPath1=C:\Users\Owner\Documents\Quicken-Files\BACKUP2x\
[ScheduleUpdate]
File=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER.QDF
Root=C:\ProgramData\Quicken\INET\QDATA\

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?

NotACPA

Please be specific.  In what way does it "act like (you) just installed it"?

trade3

Sorry for taking so long to respond.
What is the path to the folder that contains your Quicken data file?
Answer: c:\program Files (x86) > Quicken > QW.exe
Do you have Controlled Folder Access enabled in Windows Defender?
Answer: No
Are you using OneDrive, Dropbox or Google Backup?
Answer: No

Whether I click on Start > Quicken > Quicken or
I go to c:\program Files (x86) > Quicken > QW.exe
I get the same screen: That says
"Welcome I'm New I'm upgrading"

volvogirl

That's where your Quicken program is stored.  He wanted to know where is your data file.  It ends in .qdf. It should be in your Documents then in a Quicken folder.

trade3

L:financial\Quicken 2019 bk

Greg_the_Geek

Is L:\ a mapped drive? Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?

trade3

Is L:\ a mapped drive?
Answer: No

Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?

Answer: No due to that is irrelevant seeing is on my other two PCs Quicken data file is located on other drives/directories then C:\Users\,Username>\Documents\Quicken and they work fine. It is only on this one PC that is giving me what I call the "Start up screen" All three PCs are Win 10 running same build number. I have uninstalled, ran the "Quicken cleaner", run a Reg cleaner, rebooted, reinstalled three times with the exact same issue/result.

UKR

Quicken does not remember last used data file name

• Make sure that the data file name does NOT have a blank space at the end of the name portion, e.g. QDATA_.QDF (where the underscore represents a blank space)

• Check to ensure that the file QUSER.INI  in
  C:\Users\your_username\AppData\Roaming\Quicken\Config
  (or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
  is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
  This file contains the list of recently used file names.

Also check if Windows Defender feature Ransomware protection is enabled.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:
https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

trade3

Make sure that the data file name does NOT have a blank space at the end of the name portion, e.g. QDATA_.QDF (where the underscore represents a blank space)

Answer:Is not found nor is it found on my other two PCs that have no issue.

Check to ensure that the file QUSER.INI in
C:\Users\your_username\AppData\Roaming\Quicken\Config
(or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
This file contains the list of recently used file names.

Answer: It is "Read Only" just like on my other two PCs that are not having this issue.


Also check if Windows Defender feature Ransomware protection is enabled.
If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:

Answer: I don't use Windows Defender I use AVAST Premium Security and Quicken is not block in any way there

ps56k

trade3 said:

Is L:\ a mapped drive?
Answer: No

Have you tried moving your Quicken data file to C:\Users\,Username>\Documents\Quicken?

Answer: No due to that is irrelevant seeing is on my other two PCs Quicken data file is located on other drives/directories then C:\Users\,Username>\Documents\Quicken and they work fine.

What is the "L" drive -
and do the other 2 computers also use L: for Quicken ?

We are trying to step by step rule out various things -

What if you just create a New Quicken File on the local C: drive as a test to see what happens..... and if Quicken remembers that test file -

ps56k

Just checked - and I doubt that your - QUSER.INI - file is marked as R/O -
as that would prevent Quicken for saving the info regarding the "last file used"...

[Window]
State=Normal
Width=1088
Height=646
Left=32
Top=28
[Quicken]
ExecNum=1149
NewCatPrompt=0
AttachmentPath=C:\Users\Owner\Documents
[RecentFiles]
1=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8
2=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER
3=
4=
[RecentBackupPaths]
BackupPath5=
BackupPath4=
BackupPath3=C:\Users\Owner\Desktop\
BackupPath2=C:\Users\Owner\Documents\Quicken_Files\BACKUP2x\
BackupPath1=C:\Users\Owner\Documents\Quicken-Files\BACKUP2x\
[ScheduleUpdate]
File=C:\Users\Owner\Documents\Quicken-Files\QDATA-z8-TESTER.QDF
Root=C:\ProgramData\Quicken\INET\QDATA\

trade3

Check to ensure that the file QUSER.INI in
C:\Users\your_username\AppData\Roaming\Quicken\Config
(or C:\Users\your_username\AppData\Roaming\Intuit\Quicken\Config in older Quicken versions)
is not set to Read Only. Your Windows User Account must have proper security access to this file and all subfolders and folders above it, all the way up to the root directory.
This file contains the list of recently used file names.

Answer: My apologies, it was RO. I cleared it, rebooted and Quicken works like it should now! Also "L:\Financial" is a "thumb drive I like to back important things to three different places just to cover myself. TY so much for being persistent!

UKR

Thanks for telling us the solution to this puzzler.

Please note:
If "L:\Financial" is the location of your active Quicken data file I recommend you move it to the C:-drive's \Documents\Quicken folder. External drive locations as well as networked drive locations are not supported by Quicken as the location of the active Quicken data file. You can set up Quicken to send your backups to the L:-drive, however.

trade3

Will do TY again!!